How to Use the Helpdesk Portal – Complete Walkthrough

Welcome to the Official Helpdesk Portal. This platform is designed to centralize all support requests, complaints, suggestions, and internal communication.

Using the portal you can:

• Submit any type of request or issue

• Track the status of your tickets

• Upload documents or screenshots

• Receive notifications regarding updates

• Access knowledgebase articles anytime

Steps to use the portal:

1. Log in using your employee credentials

2. Click on “Create Ticket”

3. Select the appropriate category

4. Enter details and attach files if needed

5. Submit & save the Ticket ID

✔ Every request is tracked for transparency

✔ All communication stays documented